User Guide

The Humanlot Customer Portal allows you to:

• Submit support tickets

• Track the progress of existing requests

• Communicate with support agents

• View knowledge base articles (if enabled)

This guide will walk you through how to log in, create tickets, and manage your requests.

 Accessing the Customer Portal

1. Open your web browser (Chrome, Firefox, Edge, Safari).

2. Go to Our Support portal URL:
   https://support.humanlot.com/

3. Click Log in at the top-right.

Login Options

• Email & Password

• Sign in with Google / Microsoft (if enabled)

• Register (if you are a new user)

Navigating the Portal Dashboard

Once logged in, you will see:

Home

Main landing page with access to ticket creation and knowledge base.
New Support Ticket

Start a new request for help.

Tickets / My Tickets

View all open, pending, and resolved tickets.

Solutions (Knowledgehub)

Search self-service articles and FAQs.

Creating a New Ticket

1. Click New Support Ticket.

2. Enter the following information:

   • Subject: Short title describing the issue

   • Description: Provide details of the problem, including steps, screenshots, or error messages

   • Type / Category / Department: (Based on your portal setup)

   • Priority: Low / Medium / High / Urgent

   • Attachments: Add files or images if needed

3. Click Submit.

You will receive a confirmation email with your ticket number.

Viewing Your Tickets

1. Click Tickets or My Tickets from the top menu.

2. You will see a list of all your support requests.

Each ticket will display:

• Ticket ID

• Subject

• Status (Open, Pending, Resolved, Closed)

• Last updated

You can filter and search to find specific tickets.

Updating or Replying to a Ticket

1. Click on the ticket you want to update.

2. Scroll down to the conversation area.

3. Type your reply or add more details.

4. Attach files (optional).

5. Click Reply.

Replies and updates will notify the support team automatically.

Closing a Ticket

If your issue is resolved:

1. Open the ticket.

2. Click Close or Mark as Resolved (depending on settings).

Some companies only allow agents to close tickets — if you don’t see this option, just reply and request closure.

Checking Ticket Status (What They Mean)

Using the Knowledge Base

1. Click Solutions or Knowledge Base.

2. Browse the categories.

3. Click articles to read guides, FAQs, and instructions.

A great way to solve common issues without submitting a ticket.

Resetting Your Password

1. On the login screen, click Forgot Password.

2. Enter your email address.

3. Check your inbox and follow the reset link.

Tips for Faster Support

Use clear subject lines
Include screenshots or error messages
Mention steps already taken
Select the correct category and priority

Contact Support (Outside Portal)

If you cannot access the portal, use:

• Support email: support@humanlot.com