Troubleshooting issues and tallying the payroll

Created by Humanlot ., Modified on Tue, 2 Dec at 3:35 PM by Humanlot .

This article provides tips and tricks for troubleshooting calculation issues and tallying the payroll.

Sometimes, due to a setting, a simple mistake, or a typo, the earnings, deductions, or net pay amount of an employee may not tally. In this article, we are going to see how we can resolve such issues in different circumstances.

Issue no.1 - Attended days count does not match

This is how to go about incase the attended days shown in the attendance and earnings tab of the payroll does not match with the actual days attended by the employee/staff.

Firstly to solve this issue refer to the duty roster and if all the shifts for the employee/staff has been added. If the shifts have been allocated correctly, the next possibility is that the employee might have failed to correctly check-in or check-out, resulting in them being marked as absent. Head over to the employees attendance tracking to resolve this issue.

Pro Tip: For easy reference or to get the attendance summary of an employee follow the following steps;

Click on the payroll
Click on the "Worked Vs. Paid tab:
Click on the "How Long Your Employees Worked"
Check if the data recorded under the "Regular Hours" or the "Absent Day" tabs are correct

Issue no.2 - There are too many or too few deductions

After running the payroll, you might notice that the figures under the "Leaves and Deductions" section are incorrect. If there are too many deductions, you can refer to the following content to resolve these issues.

There may be too many deductions due to how the attendance or allowance policies have been configured.

If there are attendance related deductions such as absent or late deductions, follow these steps;

Check if the employee has been marked as absent via the "how long your employees worked" tab (payroll > run payroll > view payroll > review and submit > how long your employees worked). The employee might be marked as absent due to an incorrect check-in or check-out error. If so, ensure that the tracking is adjusted.
Check the number of late minutes for the employee. To do this access the "how long your employees worked" tab. You can also download a report from the report module to view the late minutes. Afterwards, verify if the calculations align with the late minute deductions set in the attendance policy assigned to the employee.

If there are incorrect deductions from the allowances, follow these steps;

Check if the allowances are configured correctly
Verify if the allowance is provided on the employees' off days, absent days, or when they are on leave, if it is given under specific conditions
Ensure that the leave is selected from the drop-down menu if the allowances are granted during a leave

?If the amount still does not match, navigate to the settings module, click on payroll, scroll to payable hours, and select the attendance policy for the employee. Verify that the settings are correctly configured.

Issue no.3 - There are too many or too few earnings.

After running the payroll, you might notice that the figures under the "Attendance and Earings" section are incorrect. If there are too many or too few earnings refer to the content below;

What to do if the allowance or basic amounts are too high.

This could be because of how the basic and allowance amounts have been set.

To resolve this issue, follow these steps:

Go to the compensation tab in the employee's profile and check the assigned basic amount.
Then, go to the allowance tab in the employee's profile and verify if an allowance has been assigned twice or if an active employee that needs to be discontinued is still active.

Pro Tip:

The allowance or basic amount might have been increased due to additional shifts being assigned to the employee. Please go to the duty roster and check the shifts.
Verify if the paid holidays are set correctly.
If the amount still does not match, navigate to the settings module, click on payroll, scroll to payable hours, and select the employee type of the employee. Verify that the settings are correctly configured.

What to do if the allowance or basic amounts are too less

This could be because of how the basic and allowance amounts have been set. To resolve this issue, follow these steps:

Go to the compensation tab in the employee's profile and check the assigned basic amount.
Then, go to the allowance tab in the employee's profile and verify if the allowance has been assigned to the employee or has been accidentally discontinued

Pro Tip:

The allowance or basic amount might have been decreased due to missing shifts for the employee. Please go to the duty roster and check the shifts.
Verify if the paid holidays are set correctly.
If the amount still does not match, navigate to the settings module, click on payroll, scroll to payable hours, and select the employee type of the employee. Verify that the settings are correctly configured.